भारत सरकार

Government Of India

प्रशासनिक सुधार और लोक शिकायत विभाग

Department of Administrative Reforms and Public Grievances


e-Governance has played a key role in embarking the journey to achieve the goal of ‘Minimum Government, Maximum Governance’. It has helped the Government to enhance the coverage, increase transparency, improve response to citizens and lower costs; on the other hand has facilitated citizens to have better access, equity & social empowerment.

With the advancement of technology, e-Governance has also expanded its horizons in the form of m-Governance which is fast becoming the preferred mode of availing services by the citizens. The mobile technology has provided a robust platform for sustainable development and inclusive growth of the society as a whole and proven to be an effective media for more connected society. In contemporary times, Social Media is being increasingly used as a medium to engage the citizens with Government in democratic process, social reforms and financial inclusion.

Thus, ICT is going to be the propellant of the growth engine which has the potential to transform India into a knowledge led economy and society especially when we are fast adopting new paradigms such as Internet of Things, Smart Cities etc. Today, India has emerged as a Global IT knowledge resource empowering the whole world. Spreading digital literacy to rural citizens across the country and generating employment opportunities in all ICT-enabled industries will be the next major leap to transform young India into a Digitally Empowered Society and a knowledge economy.

Department of Administrative Reforms & Public Grievances (DARPG), Ministry of Personnel, Public Grievances & Pensions, Government of India and Ministry of Electronics and Information Technology (MeitY), Government of India have been jointly organizing the National Conference on e-Governance every year in partnership with one State Government since 1997.